Technical Support

Technical Support

Practical support for installation, machine operation, maintenance and troubleshooting.

Email: info@xkcut.com

WhatsApp: +86 156 6277 7238

Request Technical Support

Support That Keeps You Moving

Our technical team helps you resolve setup, operation and maintenance questions with clear, practical guidance for your CNC cutting workflow.

Remote Assistance

Share your machine status, photos or videos, and our team can help identify the next steps.

Installation Guidance

Get practical guidance for machine setup, software preparation and first-operation checks.

Maintenance

Receive support for routine maintenance, cutting quality and operating issues.

What to Prepare Before Contacting Support

  • Your machine model or order reference
  • Photos or a short video showing the issue
  • Material type and cutting settings being used
  • A brief description of the expected and actual result

For common questions, please also visit our FAQ page.

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